Shipping policy

1. Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, processing times may be slightly longer.

Why this matters: Sets expectations early.

 

2. Shipping Times (By Region)

New Zealand: 2–5 business days
Australia: 4–8 business days
USA & Canada: 6–12 business days
Rest of World: 7–15 business days

Shipping times are estimates and not guaranteed.

 

3. Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking updates to appear.

 

4. Delays & Carrier Issues

Once your order leaves our warehouse, it is in the hands of the shipping carrier.
We are not responsible for delays caused by customs, weather, or courier disruptions.

If your tracking shows delivered but you have not received your parcel:

• Check with household members

• Check with neighbours

• Contact your local courier

• Wait 24 hours (sometimes parcels are marked delivered early)

 

5. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If a parcel is returned due to incorrect address, the customer is responsible for reshipping fees.

 

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered.
If your package is lost in transit, please contact us and we will assist you in filing a claim with the courier.