Refund policy

  1. At NavigateChoices, we want every customer to have a smooth and confident shopping experience. To help you choose the correct size, every product page includes a detailed sizing chart with exact measurements and fit notes. By placing an order with us, you acknowledge and agree to the policy outlined below.

    Sizing Issues (Not Eligible for Refunds or Exchanges)

    Because we provide a full sizing chart on each product page, NaviagetChoices does not offer refunds, returns, or exchanges for sizing-related issues. Customers are responsible for reviewing the measurements, comparing them with their own, and selecting the correct size before completing their purchase.

    We encourage all customers to double-check their measurements, review the fit description, and reach out to us with any questions before ordering. Items purchased in the wrong size due to customer selection are not eligible for refunds, replacements, or exchanges. This policy applies to all orders without exception. 

    Return Eligibility for Non-Sizing Issues

    Returns are accepted only when the item arrives damaged, defective, or incorrect. To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. All returned items must include original packaging and proof of purchase.

    Items showing signs of wear, washing, scent, damage from use, or removal of tags and packaging will not be accepted for return or refund.

    Non-Returnable Items

    For hygiene, safety, and quality reasons, certain items cannot be returned. These include intimate apparel, personal care items, bodysuits, undergarments, clearance items, digital products, and gift cards. Items that are damaged due to customer handling or misuse are also not eligible for return.

    Order In Transit ( No Refund Policy)

    Once an order has been dispatched and is in transit, we are unable to offer cancellations or refunds while the parcel is on its way to you.

    If tracking confirms that the order is moving through the courier network and is expected to be delivered, the order is considered fulfilled and cannot be cancelled.

    If you no longer want the item, you may return it to us once it has been delivered 

    Missing or Delayed Refunds

    If a refund has been approved but not received, customers should first check their bank account again, then contact their credit card company or bank, as delays can occur. If the refund still has not posted after these steps, customers may reach out to us for assistance.

    Exchanges are only offered when an item arrives defective, damaged, or incorrect. Sizing exchanges are not offered due to the availability of accurate sizing charts and product measurements on each listing.

    Return shipping costs are the responsibility of the customer unless the return is due to a NavigateChoices error. Shipping fees are non-refundable. For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that returned items will be received.

    Agreement to Policy

    By purchasing from NavigateChoices, customers acknowledge that they have reviewed the sizing chart, selected their size carefully, and agree that sizing-related issues are not eligible for refunds or exchanges. This policy ensures a fair and consistent experience for all customers.